Creator.Group Jobs - Customer Success Manager (m/w/d) - EN speaking for Pressmaster.ai

Pressmaster.ai/ Marketing.MBA seeks a passionate and committed Customer Success Manager (m/w/d) - English speaking for our new start-up Pressmaster.ai, as part of the Creator Group.

Welcome to Pressmaster.ai, where innovation meets opportunity. Pressmaster.ai offers an all-in-one PR software solution designed to simplify and speed up creating, sharing, and tracking press articles. Its current key features include AI-powered article creation, seamless online publishing, a drag-and-drop newsroom builder, access to various magazines, and a comprehensive analytics dashboard.

Our AI-driven platform is revolutionizing the PR landscape, empowering professionals to create compelling press articles and distribute them worldwide. We’re on a mission to revolutionize success in the SaaS industry, and we’re seeking a proactive, client-focused Customer Success Manager to drive impactful solutions and elevate our customer experience.

As a Customer Success Manager (m/w/d) you will be responsible for ensuring that Pressmaster.ai clients achieve their desired outcomes and have a positive experience with our platform. You will act as a trusted advisor, helping customers leverage our technology to meet their PR and media goals.

Key Responsibilities:

• Conduct comprehensive onboarding sessions for new clients to familiarize them with Pressmaster.ai’s features and functionalities.

• Develop and deliver training materials, including tutorials, webinars, and documentation, to empower clients to use the platform effectively.

• Build and maintain strong, long-lasting client relationships through regular check-ins, reviews, and feedback sessions.

• Act as the primary point of contact in Customer Relationship Management for client inquiries and issues, ensuring timely and effective resolution.

• Develop and execute strategies to help clients achieve their PR objectives and drive platform adoption.

• Identify opportunities for upselling and cross-selling additional Pressmaster.ai services based on client needs and usage patterns.

• Monitor client engagement and usage of the platform to ensure they are deriving maximum value.

• Provide regular performance reports and insights to clients, highlighting key metrics and areas for improvement.

• Troubleshoot and resolve any technical or operational issues clients may encounter with the platform.

• Collaborate with the support and product teams to address and escalate complex problems.

• Gather and analyze client feedback to understand their needs and challenges.

• Work with the product and engineering teams to advocate for product enhancements and new features based on customer input.

• Act as a client advocate within the company, ensuring their voice is heard and their needs are prioritized.

• Share best practices and success stories to foster a community of engaged and successful users.

• Maintain up-to-date knowledge of Pressmaster.ai’s features, industry trends, and competitive landscape (Documentation and Knowledge Management).

• Contribute to the development and refinement of knowledge base articles, FAQs, and help guides.

Why Join Pressmaster.ai:

• Accelerate Pressmaster.ai's revenue growth and expand our market presence.
• Play a crucial role in driving sales strategy
• Solidify Pressmaster.ai's position as a leader in the SaaS industry.
• Opportunity for career advancement, impact on company growth and success.
• Exposure to innovative technologies and market trends.

Requirements:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 3-5 years of experience in a Customer Success, Account Management, or similar client-facing role, preferably within the SaaS or tech industry.

• Strong understanding of AI-driven technologies and their application in the media and PR sectors.

• Excellent interpersonal and communication skills, with the ability to build rapport and manage relationships effectively.

• Proven problem-solving skills with a proactive approach to addressing client needs and concerns.

• Strong organizational skills and the ability to manage multiple clients and tasks simultaneously.

• Familiarity with CRM tools and customer success software.

• A customer-centric mindset with a passion for helping clients achieve their goals.

• Strong analytical skills and the ability to interpret data to drive client success.

• Adaptability and resilience in a fast-paced, dynamic environment.

• A collaborative team player who thrives in a cross-functional setting.

Ready to lead Pressmaster.ai to new heights? We want to hear from you! Apply now to join our team and be part of our journey towards redefining success in the SaaS industry. For more information about Pressmaster.ai visit our Homepage